Terms and Conditions

The following are terms of a legal agreement between you and CONNECT-IN LTD.. By accessing, browsing and/or using this web site, you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations, including export and re-export control laws and regulations. If you do not agree to these terms, do not use this web site.

This Web site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this Web site may contain technical inaccuracies or typographical errors.

Information may be changed or updated without notice. CONNECT-IN LTD. may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice.

CONNECT-IN LTD. assumes no responsibility regarding the accuracy of the information that is provided by CONNECT-IN LTD. and use of such information is at the recipient’s own risk. CONNECT-IN LTD. provides no assurances that any reported problems may be resolved with the use of any information that CONNECT-IN LTD. provides. By furnishing information, CONNECT-IN LTD. does not grant any licenses to

any copyrights, patents or any other intellectual property rights.

Privacy and Data Protection

CONNECT-IN LTD. does not want to receive confidential or proprietary information from you through our Web site. Please note that any information or material sent to CONNECT-IN LTD. will be deemed NOT to be confidential unless stated otherwise. By sending CONNECT-IN LTD. any information or material, you grant CONNECT-IN LTD. an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that CONNECT-IN LTD. is free to use any ideas, concepts, know-how or techniques that you send us for any purpose. However, we will not release your name or otherwise publicize the fact that you submitted materials or other information to us unless: (a) we obtain your permission to use your name; or (b) we first notify you that the materials or other information you submit to a particular part of this site will be published or otherwise used with your name on it; or (c) we are required to do so by law.

Business Relationships

CONNECT-IN LTD. makes no representations whatsoever about any other Web site which you may access through this one apart from our Kickstarter campaign. When you access a non-CONNECT-IN LTD. web site, even one that may contain the CONNECT-IN LTD. or Xupo -logo, please understand that it is independent from CONNECT-IN LTD., and that CONNECT-IN LTD. has no control over the content on that Web site. In addition, a link to a non-CONNECT-IN LTD. Web site does not mean that CONNECT-IN LTD. endorses or accepts any responsibility for the content, or the use, of such Web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature.

IN NO EVENT WILL CONNECT-IN LTD. BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEB SITE, OR ON ANY OTHER HYPER LINKED WEB SITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ALL INFORMATION IS PROVIDED BY CONNECT-IN LTD. ON AN “AS IS” BASIS ONLY. CONNECT-IN LTD. PROVIDES NO REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY AND NONINFRINGEMENT.

CONNECT-IN LTD. may at any time revise these terms by updating this posting. By using this web site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms to which you are bound

Information

CONNECT-IN LTD. publishes on the World Wide Web may contain references or cross references to CONNECT-IN LTD. products, programs and services that are not announced or available in your country. Such references do not imply that CONNECT-IN LTD. intends to announce such products, programs or services in your country. Consult your local CONNECT-IN LTD. business contact for information regarding the products, programs and services which may be available to you.

CONNECT-IN LTD.’s obligations with respect to its products and services are governed solely by the agreements under which they are provided. *CONNECT-IN LTD. does not take responsibility for the loss, theft or misplacement of any items tagged with any of its products or any losses resulting therein. If you obtain a product or service from CONNECT-IN LTD. off this web site that is provided without an agreement, that product or service is provided “AS-IS” with no warranties whatsoever, express or implied, and your use of that product or service is at your own risk.

Connect-In Hardware Limited Warranty

Connect-In Ltd. warrants that your Connect-In / XUPO hardware product (“the Product”) will be free from defects in materials and workmanship for a period of six months from the date of delivery to the original retail purchaser (“the Warranty Period”). If a defect in the Product arises within the Warranty Period, Connect-In Ltd. will, at its sole option and subject to applicable laws: (a) repair or replace it with a new or refurbished product or component; or (b) refund the original purchase price upon return of the defective Product.  This Warranty does not apply to Products you purchase from unauthorized resellers, or where the instructions for use and activation of the Product are not complied with or where the Product is damaged as a result of abuse, accident, modification or other causes beyond our reasonable control.

ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PRODUCTS ARE LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.

Claims process: To obtain remedies under this Warranty, Connect-In Ltd. must receive Consumer’s claim before the end of the Warranty Period. Consumer must obtain a Return Material Authorization (“RMA”) from Connect-In Ltd. and return the defective Device together with proof of purchase to the address specified by Connect-In Ltd. in connection with the RMA. Consumer shall bear the cost of shipping the Device to Connect-In Ltd.. By sending the Device, Consumer agrees to transfer ownership to Connect-In Ltd.. Connect-In Ltd. may not return the original Device to Consumer. Connect-In Ltd. warrants that any repaired or replaced Device is covered for the remainder of the original Warranty Period. If the claim is justified based on this Warranty, Connect-In Ltd. shall bear the cost of shipping the repaired or replacement Device to the Consumer. Any product returned to Connect-In Ltd. without a valid warranty claim or without a RMA may be rejected, returned at sender’s cost (subject to prepayment) or disposed of in Connect-In Ltd.’s sole discretion.

To obtain an RMA from Connect-In Ltd., please follow instructions outlined below. Please also refer to our replacement guideline and refund policy.

Warranty and Replacements (RMA)

Having problems with your XUPO? We’re here to help!

Please visit our FAQs. You may also submit a request to our Technical Support team on [email protected] or through the help section in your Xupo App and our team will get back to you by email with an answer to your question.

XUPOs are warranted for six months. If your XUPO is within warranty and our team is unable to resolve the issue, we will be happy to provide instructions on how to receive a replacement. Please have a proof purchase available as we may request it in order to verify warranty eligibility.

General Information & Safety Instructions

  • Never throw batteries into a fire or expose to excessive heat sources.
  • If batteries are swallowed, please seek immediate medical attention.
  • Always ensure correct +/- battery polarity when installing batteries.
  • Do not recharge non-rechargeable batteries.
  • Electrical and electronic equipment contains materials, parts and substances, which can be dangerous to the environment and harmful to human and animal health if the waste of electrical and electronic equipment is not disposed of correctly.
  • Xupos should not be thrown away with your household waste. Contact your local authority waste disposal department, as they will be able to provide details of the recycling options available in your area.

Replacement Authorization & Return Instructions

To authorize a replacement, we will request a few details regarding your order and the issue you encountered. Once your replacement request has been authorized, we will send you a replacement RMA (Return Merchandise Authorization) number, details regarding your replacement shipment, and instructions on how to return and exchange your defective XUPO. The RMA# identifies and authorizes a defective XUPO that has been returned to us.

Once you receive your RMA#, please note that it may take up to 1-4 business days for your replacement to ship out.

If you have any questions regarding your replacement, email our team on [email protected] Please include your RMA# in the body of your email so we can more quickly assist you.

 

© 2013-17 by Connect-In Ltd. Company registered in Scotland, SC402327